“Wherever there is a human being, there is an opportunity for a kindness.” Seneca
And They Work for Delta Airlines
If I could, I’d give this whole garden of flowers, which I found growing at the St. Louis Botanical Gardens, to my two Delta Airline angels. — Photo by Pat Bean
I have a granddaughter getting married this weekend in Texas.
So about six weeks ago, so as not to leave my campground hosting duties here at Lake Walcott for too long, I made airline reservations that would get me into Texas early Saturday morning for that evening’s wedding. Or so I thought.
The plan was that my son, who lives only a couple of hours away, would pick me up at the airport. But then I got a call from him yesterday asking me to take another look at my flight reservations.
“You’re booked to catch the 8:10 p.m. flight, and not the 8:10 a.m. flight,” he said.
And may their days be full of rainbows, like this one I saw near Crazy Horse Monument in South Dakota. — Photo by Pat Bean
He was right – and I was in a panic. My flight wouldn’t arrive in Texas until after all the happenings had ended. And of course I had purchased one of those non-refundable, non-changeable tickets.
Trying very hard to not panic, I called Delta Airlines. After the usual wait for an agent, I was connected to sweet, young, voice, the kind that you just know is not going to be able to help you. Fate, I thought, wasn’t going to be kind to me.
But after I, as calmly as my fast-beating heart would allow, explained my predicament, the honeyed voice asked if I would hold while she talked with a supervisor.
It wasn’t a short hold, but the voice came back several times to let me know she was still working on my problem.
Finally, as if this were a fairy tale where everyone lived happily ever after, she told me that my flight had been changed from an evening one to a morning one, and that there would be no charge.
“Normally it would have cost $350 to change,” she said, “but this was clearly a mistake.”
I wished I could have hugged this delightful young woman, and the supervisor who approved the change, too.
I now believe in Angels.
Bean’s Pat: The Kindness Kronicles http://thekindnesskronicles.wordpress.com I wonder if my angels ever read this bloggers post about daily kindness. Blog pick of the day from this wondering wanderer.
Pat Bean's blog 
My foster daughter works for Delta and her husband is a Delta pilot. I forwarded this post to them. Gotta make as many people as possible feel good, right? *G*
I was hoping my blog would get back to Delta. I really am appreciative of their help. So thanks Sam.
You’re right about Angels. Just when we get jaded and think nothing will work, we get a miracle. I’m so happy that it worked out for you. GO DELTA.
Take care,
Joni
Having been a journalist for 37 years, I admit to being a bit cynical, although I also look at the world through Pollyanna’s eyes. I must say, however, that except for one donkey behind, my traveling experiences have all been populated with angels. I think there’s more of them around than we know, although when money and business is involved they do seem to be scarce. I recently had two bad experiences ( involving an unfair medical bill and a computer purchase) that left me expecting the worst from Delta. I quite grateful it didn’t turn out that way.